Changelog

Merchant dashboard analytics

Monthly stat cards for COD orders, verifications sent, confirmation rates, and order value totals. See what's working this month at a glance.

Operations at scale

Queued webhook processing for Shopify and WhatsApp — built to handle flash sales, campaign sends, and peak checkout volume with fast acknowledgements and reliable background processing.

Merchant notifications

Email and in-app notifications for digest recaps and activity alerts — stay on top of COD performance and store activity without logging in every day.

COD order value metrics

Confirmed, pending, and at-risk COD revenue shown in currency breakdowns — know exactly what's confirmed and what's still waiting on a reply.

Smarter COD verification

Live Shopify checks before send and improved reply matching — verification messages go to the right order, every time.

Unified order view

Order list and detail views surface verification status and delivery state together — one screen when something needs attention.

Message flow assignment

Map WhatsApp templates to Level categories — COD verification, reminders, abandoned cart touches, and more. Team-level flows let merchants pick templates for their own number; shared-number flows are managed centrally.

Guided template updates

When a shared template is updated or retired, Level walks admins through reassigning flows so customer messages stay on the right template.

Template library

WhatsApp templates are listed in a sortable, filterable table with body previews — easy to see what's live on your number.

In-app support chat

Crisp live chat built into the dashboard so merchants can get help without leaving Level.

Accurate plan entitlements

Billing state stays aligned with Shopify subscriptions — plans and limits always reflect what merchants have active.

Merchant-first app

Level 3 is built around how Shopify merchants actually work — one account, one or more stores, and every COD order and WhatsApp message in a single place.

Shopify billing integration

Subscription plans sync from Shopify. Upgrades, downgrades, and reinstalls keep plan entitlements in step automatically.

Team & store model

Orders, verifications, and WhatsApp settings are scoped to teams and stores — ready for multi-store merchants and growing teams.

Enterprise-ready infrastructure

Production deploys, webhooks, and billing are built for reliability from day one on app.uselevel.ai.

Segment-based broadcasts

Create campaigns targeting:

• All customers with a phone number on file
• Pending COD verification orders
• Verified COD orders
• Cancelled COD orders

Recipient counts preview before you save.

Draft, schedule, or send now

Save a campaign as a draft and send manually, or pick a schedule time. Scheduled campaigns are picked up automatically when their time arrives.

Plan-aware sending

Campaign slots and monthly WhatsApp message caps align with your plan. Clear usage indicators help you plan broadcasts and upgrades.

Template picker

Choose from synced WhatsApp template metadata — name and language — when creating a campaign.

3-touch recovery sequence

Level syncs abandoned checkouts from Shopify and sends up to three WhatsApp reminders:

1. First message after a configurable minimum cart age
2. Optional second touch with or without a discount code
3. Final nudge before the cart ages out

Merchant-configurable timing

Set min/max cart age, hours between touches, and an optional discount code for touch 2. Sensible defaults work out of the box; customize anytime.

Full cart visibility

Every open checkout is tracked with clear status — which carts are eligible, messaged, recovered, or waiting for the right moment.

Available on Starter and Pro

Abandoned cart recovery is included on Starter and Pro plans — sync carts from day one and turn on recovery when you're ready.