COD verification
Confirm real COD buyers before you ship
Level sends a WhatsApp message with one-tap Confirm or Cancel after every Cash on Delivery checkout — no OTP. Ship verified orders only and cut fake orders and RTO.
- No OTP — one tap on WhatsApp
- 50 free messages / month
- Tags Verified, Pending, Cancelled in Shopify
- Typical setup under 10 minutes
COD without confirmation is expensive
Fake numbers, wrong addresses, and low-intent checkouts still look like real orders until the courier comes back. Phone teams don’t scale. OTP friction kills conversions.
- Unreachable numbers never confirm — you find out after packing
- Manual call centers miss peaks and burn staff time
- OTP/code apps add typing friction at the worst moment
How COD verification works
- 1
Customer places a COD order
Shopify checkout completes with Cash on Delivery. Level receives the order and phone number automatically — no CSV export.
- 2
WhatsApp Confirm or Cancel
The buyer gets a short WhatsApp with order summary and two buttons. Reminders go out if they don’t respond.
- 3
You ship verified orders only
Orders tag Verified, Pending, or Cancelled in Level and Shopify. Pair with auto-cancel so unverified COD never ships.
What you get
One-tap WhatsApp — no OTP
Confirm or Cancel buttons in WhatsApp. Higher completion than codes customers forget or ignore.
Shopify order tags & notes
Verification status syncs to the order so fulfillment and support see the same truth.
Reminders for Pending
Automatic follow-ups on Starter and Pro so silent orders resolve before you pack.
Works with prepaid too
Send order confirmation and thank-you on WhatsApp for prepaid checkouts — where open rates beat email.
One-tap WhatsApp vs calls vs OTP
Most merchants want fewer fake COD orders without slowing fulfillment.
| Manual calls | OTP / code apps | Level | |
|---|---|---|---|
| Customer effort | Answer a call | Type a 4–6 digit code | One tap on WhatsApp |
| Scales with volume | Poor — staff time | Moderate | Automatic after install |
| Catches fake numbers | Sometimes | Often | Unreachable numbers never confirm |
| Starting cost | Staff per order | SMS fees + app | 50 free msgs/mo, then from $4.99 |
What the customer sees
One-tap Confirm or Cancel on WhatsApp. No OTP, no typing.
What you see in Level
Every COD order: Verified, Pending, or Cancelled — synced to Shopify.
Why stores start here
“Great app for WhatsApp automation! The setup process is simple, and it helps us send order confirmation messages to customers efficiently. Highly recommended!”
Gearpix — Shopify merchant
Plans for COD verification
Verification is available on every plan. Reminders and auto-cancel unlock on paid plans.
- Free50 WhatsApp verification messages / month on Level’s shared number
- Starter — $4.99/moUnlimited sends on shared number (usage billed) + reminders + auto-cancel
- Pro — $9.99/moConnect your own WhatsApp for unlimited branded sends from Level
COD verification FAQ
Keep going
- Auto-cancel unverified COD →
- Abandoned cart recovery →
- See the full flow →
- How COD confirmation reduces fake orders →
Start COD verification free
50 free messages. No credit card. Install Level on Shopify and go live in minutes.