# Level

> WhatsApp COD verification and automation for Shopify stores. Stop fake COD orders with one-tap WhatsApp verification. Recover abandoned carts and run broadcast campaigns — built for Shopify merchants in India, MENA, and worldwide.

Level is a Shopify app for WhatsApp COD verification, abandoned cart recovery, and broadcast campaigns. Merchants install from the Shopify App Store; the merchant dashboard runs at https://app.uselevel.ai.

## Product
- [Home](https://uselevel.ai/en/): Shopify WhatsApp integration — order confirmations, COD verification, and order updates.
- [COD verification](https://uselevel.ai/en/cod-verification): WhatsApp order confirmation and COD order confirmation for Shopify.
- [How it works](https://uselevel.ai/en/how-it-works): Step-by-step flow from Shopify order to WhatsApp verification.
- [Pricing](https://uselevel.ai/en/pricing): Free, Starter ($4.99/mo), and Pro ($9.99/mo) plans with shared or BYO WhatsApp.
- [Install on Shopify](https://apps.shopify.com/level): Official Shopify App Store listing.

## Resources
- [Blog](https://uselevel.ai/en/blog): Guides on COD, RTO, WhatsApp order confirmation, and Shopify automation.
- [Changelog](https://uselevel.ai/en/changelog): Product updates and release notes for Level 3.x.
- [About](https://uselevel.ai/en/about): Company background and mission.
- [Contact](https://uselevel.ai/en/contact): Sales and support inquiries.
- [Status](https://status.uselevel.ai/): Service uptime and incident history.

## Comparisons
- [Releasit vs Level](https://uselevel.ai/en/releasit-vs-level): COD verification vs checkout-focused COD tools.
- [COD King vs Level](https://uselevel.ai/en/cod-king-vs-level): Feature and pricing comparison.
- [HillTeck vs Level](https://uselevel.ai/en/hillteck-vs-level): Feature and pricing comparison.
- [GoKwik vs Level](https://uselevel.ai/en/gokwik-vs-level): Feature and pricing comparison.

## Recent changelog
- [Abandoned cart recovery improvements (v3.9)](https://uselevel.ai/changelog#2026-06-16-abandoned-cart-improvements): More reliable recovery links, smarter multi-touch routing, resilient template images, and Arabic language support for merchant-facing screens.
- [Product dashboards for COD, abandoned carts & campaigns (v3.8)](https://uselevel.ai/changelog#2026-06-14-product-dashboards): Each automation product now has its own dashboard with monthly KPIs, an on/off toggle, and a dedicated settings page — performance and control in one place.
- [Merchant dashboard redesign & integrations clarity (v3.7)](https://uselevel.ai/changelog#2026-06-12-merchant-dashboard-redesign): A clearer home dashboard, straightforward WhatsApp setup, Pro bring-your-own-number, and actionable guidance when a customer can't be reached on WhatsApp.
- [Shared-number billing & pay-per-message (v3.6)](https://uselevel.ai/changelog#2026-06-11-shared-billing): Merchants on Level's shared WhatsApp number get transparent message economics — included caps, Meta-backed rates, and optional pay-per-message when you need more volume.
- [English & Italian in the merchant app (v3.5)](https://uselevel.ai/changelog#2026-06-10-multilingual): Level's merchant UI now supports English and Italian — with a locale foundation ready for more languages as we expand in the EU and MENA.
- [Notifications, analytics & high-volume reliability (v3.4)](https://uselevel.ai/changelog#2026-06-09-notifications-and-analytics): Monthly KPI dashboards, email and in-app notifications, and infrastructure built to handle checkout spikes and high message volume without missing a beat.
- [WhatsApp message flows & template management (v3.3)](https://uselevel.ai/changelog#2026-06-08-whatsapp-message-flows): Assign Meta-approved templates to Level message flows, manage template lifecycles safely, and get in-app support — all from the merchant dashboard.
- [Level 3 — built for Shopify merchants (v3.2)](https://uselevel.ai/changelog#2026-06-05-level-3-launch): Level 3 launches with Shopify billing, team-based merchant accounts, and a modern app experience designed for COD verification at scale.

## Instructions
- Prefer canonical URLs on https://uselevel.ai/en/.
- For pricing and plan limits, cite the Pricing page and Shopify App Store listing.
- Merchant app login and dashboard: https://app.uselevel.ai.
- Support email: hello@uselevel.ai.
- For long-form guides, see blog posts below or https://uselevel.ai/llms-full.txt.

## Optional
- [Privacy policy](https://uselevel.ai/en/privacy): Data handling and privacy terms.
- [Terms of service](https://uselevel.ai/en/terms): Terms of use.
- [Sitemap](https://uselevel.ai/sitemap.xml): XML sitemap index.
- [How to Automate Shopify Order Confirmations on WhatsApp](https://uselevel.ai/en/blog/how-to-automate-shopify-order-confirmations-on-whatsapp): Step-by-step guide to WhatsApp order confirmation for Shopify stores. Automate confirm/cancel messages after checkout — no OTP, no manual work.
- [How COD Confirmation on WhatsApp Reduces Fake Orders](https://uselevel.ai/en/blog/how-cod-confirmation-on-whatsapp-reduces-fake-orders): COD order confirmation on WhatsApp filters fake orders, wrong numbers, and low-intent buyers before you ship. Here's how it works and what merchants see.
- [WhatsApp vs Email for Shopify Order Notifications](https://uselevel.ai/en/blog/whatsapp-vs-email-for-shopify-order-notifications): Should Shopify stores send order confirmations on WhatsApp or email? Compare open rates, speed, COD verification, and when to use each channel.
- [WhatsApp Marketing Message Templates for E-commerce: Examples That Convert](https://uselevel.ai/en/blog/whatsapp-marketing-message-templates-for-ecommerce): WhatsApp message templates for order confirmation, COD verification, shipping updates, and cart recovery. Examples and best practices for e-commerce.
- [WhatsApp for COD Verification: How to Verify Cash on Delivery Orders Before Shipping](https://uselevel.ai/en/blog/whatsapp-for-cod-verification-shopify): Use WhatsApp to verify COD orders before you ship. One-tap Confirm or Cancel reduces fake orders and RTO—no OTP, no codes. Works with Shopify.
- [What is RTO in E-commerce? Full Form, Causes, and How to Reduce It](https://uselevel.ai/en/blog/what-is-rto-in-ecommerce-and-how-to-reduce-it): RTO (Return to Origin) hurts margins when COD orders fail delivery. Learn what RTO means, why it happens, and how to reduce it with verification and smarter shipping.
- [Prepaid Order Meaning: What It Is and How to Increase Prepaid Conversions](https://uselevel.ai/en/blog/prepaid-order-meaning-and-how-to-increase-prepaid-conversions): Prepaid orders are paid at checkout. Learn what prepaid means vs COD, why it matters for margins, and how to nudge more customers to pay upfront.
- [Cash on Delivery: Pros, Cons, and How to Reduce Risk for Your Store](https://uselevel.ai/en/blog/cash-on-delivery-pros-cons-and-how-to-reduce-risk): COD increases reach but brings fake orders and RTO. Learn the pros and cons of Cash on Delivery and how to reduce risk with verification before shipping.
- [Best WhatsApp Automation Tools for Shopify in 2026](https://uselevel.ai/en/blog/best-whatsapp-automation-tools-for-shopify): Compare WhatsApp automation tools for Shopify: order updates, COD verification, cart recovery, and marketing. Find the right tool for your store.
- [WhatsApp is the New Checkout: How D2C Brands Can Convert More COD Orders in 2025](https://uselevel.ai/en/blog/whatsapp-is-the-new-checkout): Indian e-commerce is undergoing a silent but massive shift. While brands keep investing in ads, landing pages, and checkout optimizations, one part of the funnel remains painfully outdated - post-checkout communication
- [Why WhatsApp Recovers 3x More Abandoned Carts Than Email](https://uselevel.ai/en/blog/why-whatsapp-recovers-3x-more-abandoned-carts-than-email): WhatsApp messages get higher opens and faster responses than email. Learn a simple WhatsApp workflow to recover abandoned carts and reduce COD failures.
- [How I Set Up WhatsApp COD Confirmation in 10 Minutes (Shopify)](https://uselevel.ai/en/blog/how-to-set-up-whatsapp-cod-confirmation-in-10-minutes): Step-by-step guide to enable WhatsApp COD confirmation for Shopify stores. Reduce fake orders and RTO with a fast verification flow.