Auto-cancel
Cancel unverified COD before it ships
Remind buyers who don’t confirm, then auto-cancel Fake or silent COD orders on your schedule — so warehouse and courier never waste a trip.
- Works with WhatsApp verification
- Configurable reminder + cancel window
- Shopify cancel + tags stay in sync
- Starter and Pro
Pending forever still costs money
Verification alone isn’t enough if Pending orders sit until someone ships them. Silent COD is fake COD until proven otherwise.
- Ops ships Pending because the queue is full
- Reminders never go out consistently
- Manual cancel lists lag by a day — courier already assigned
How auto-cancel works
- 1
COD order goes Pending
Buyer hasn’t tapped Confirm yet. Level keeps the order visible as Pending in Shopify.
- 2
Automatic reminders
WhatsApp follow-ups nudge the buyer to Confirm or Cancel before your deadline.
- 3
Cancel if still unverified
After your window, Level cancels the order in Shopify so fulfillment never packs it.
Controls that match your ops
Reminder cadence
Send follow-ups on Pending COD so real buyers still have a chance to confirm.
Cancel window you choose
Set how long to wait before unverified COD is cancelled — fit courier SLAs.
Shopify-native cancel
Cancellation and tags stay consistent with what support and warehouse see.
Pairs with COD verification
One-tap Confirm still wins for real buyers; auto-cancel cleans up the rest.
Buyer still gets a fair chance
Reminders on WhatsApp before cancel — real customers can still Confirm.
Pending doesn’t ship by accident
Unverified COD exits the queue automatically after your window.
Close the verification loop
“Verification without a cancel path leaves RTO on the table. Auto-cancel is how Pending stops becoming a parcel.”
Level product principle
Where auto-cancel lives
Free proves verification. Starter and Pro add reminders and auto-cancel so unverified COD dies on schedule.
- FreeCOD verification (50 msgs/mo) — upgrade for auto-cancel
- Starter — $4.99/moReminders + auto-cancel unverified COD
- Pro — $9.99/moSame automation + your own WhatsApp on Pro
Auto-cancel FAQ
Related
← ProductStop shipping silent COD
Install Free to verify, then unlock auto-cancel on Starter when Pending volume hurts.