Changelog

Reliable recovery links

Cart recovery URLs route through Level's redirect service — customers land on the right checkout even when store URLs change.

Optimized touch sequence

Second-touch messages (with or without discount) follow clearer routing — the right nudge at the right time for carts still open.

Resilient template images

Recovery messages always include a header image — Level supplies a branded fallback when a cart image isn't available.

Arabic language support

Arabic translations for merchant-facing screens — expanding Level for merchants across the Middle East and North Africa.

Connection health at a glance

Dashboard indicators show WhatsApp and Shopify connection status — so merchants know their automations are ready to run.

COD verification dashboard

The Orders page is a COD verification hub with monthly stats: confirmed orders, orders needing attention, and verifications sent. Turn verification on or off inline, or open Settings for reminders, auto-cancel rules, and message flow links.

Abandoned cart recovery

A dedicated dashboard shows recovery messages sent, carts recovered, and open carts. Merchants control timing, touch sequence, and discounts from Abandoned carts → Settings.

WhatsApp campaigns

A broadcast dashboard tracks messages sent, campaigns run, and slots remaining — with a settings page to create new campaigns and schedule sends.

Merchant controls

Each product has its own on/off toggle and settings. Merchants decide exactly which automations run for their store.

Redesigned merchant dashboard

Home dashboard built around monthly KPIs, product cards for COD, abandoned carts, and campaigns, plus automation status at a glance.

Clear WhatsApp setup

Connect, disconnect, and template screens use plain language and step-by-step guidance — get your number linked and templates assigned quickly.

BYO WhatsApp on Pro

Bring your own WhatsApp Business number on Pro, with per-plan store limits. Enterprise teams can request custom arrangements.

Context-aware integrations

The dashboard adapts to your setup — connected merchants see status and next steps, not redundant connect prompts.

Actionable delivery guidance

When a COD message can't be delivered, Level explains what to do next — verify the phone number and follow up with the customer before you ship.

Rich template personalization

Order links, customer names, and amounts populate reliably in shared-number templates — every message feels personal and accurate.

Included message caps

Free and paid plans include a monthly WhatsApp message allowance on the shared number. Usage meters and banners show when you're approaching the limit.

Pay-per-message on shared numbers

Need more volume? Approve pay-per-message billing in Shopify and keep sending. Rates are backed by Meta's pricing — shown on a clear message rate card in your dashboard.

Safe testing on dev stores

Development and test Shopify stores use free-tier entitlements — test themes and flows without touching production billing.

Broader COD order coverage

COD eligibility includes draft orders with payment on receipt — verification works across more Shopify checkout setups.

Reliable notification emails

Weekly digests and activity emails delivered consistently — so merchants stay informed about store performance.

Locale foundation

A structured localization system powers the merchant UI — making it straightforward to add languages as Level grows internationally.

Italian merchant experience

Italian translations for core navigation, COD flows, billing, and integrations — so EU merchants use Level in their language from day one.

Faster webhook acknowledgements

Checkout webhooks respond instantly under burst load — built for high-traffic sales events and busy storefronts.

Polished translations

Complete English and Italian coverage across billing, WhatsApp, and dashboard screens — consistent copy everywhere merchants look.