Most WhatsApp order confirmation tools send a pretty receipt. For COD, a receipt isn’t enough — you need a decision.
Receipt vs verification
| Receipt confirmation | Level COD confirmation | |
|---|---|---|
| Goal | Notify | Verify before ship |
| CTA | None / track link | Confirm / Cancel |
| Ops impact | Inbox noise | Ship queue |
Shopify COD flow with Level
- Order created (COD)
- WhatsApp message with summary + buttons
- Confirm → safe to fulfill
- Cancel / timeout → don’t ship
Related automation guide: automate Shopify order confirmations on WhatsApp.
Templates & compliance
WhatsApp requires template categories for business-initiated messages. Level’s shared number includes the verification templates you need to start; Pro can move to your own WABA.
Pricing
Free 50 messages / month to prove the loop, then Starter or Pro — pricing.