A COD confirmation service is any system that asks “are you real and reachable?” before the parcel leaves.
For Shopify, that service should:
- Trigger on COD orders automatically
- Reach the customer on a channel they open
- Write status back to Shopify
- Support cancel when there’s no response
Level as that service
Level is WhatsApp-native:
- Confirm / Cancel buttons (no OTP)
- Reminders
- Auto-cancel options
- COD visibility rules + risk controls
- Free tier to prove ROI (50 messages/month)
Product page: COD verification.
Service models compared
| Model | Channel | Friction |
|---|---|---|
| OTP SMS | SMS | Code entry |
| IVR | Phone | Must pick up |
| Manual calling | Phone | Ops cost |
| Level | One tap |
Buying checklist
- Shopify app install < 30 minutes?
- Clear Free → paid path?
- Works without rebuilding checkout?
- Cancels silence automatically?
If yes → Level. If you need a full checkout suite, compare carefully: GoKwik vs Level.