Privacy Policy

1. Introduction

Level ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cart recovery platform for e-commerce businesses.

Our platform helps e-commerce businesses increase their revenue by approximately 20% using proprietary algorithms and AI models to recover abandoned shopping carts.

2. Information We Collect

2.1 Information You Provide

• Business information (company name, contact details)
• E-commerce store details and integration credentials
• Account registration information
• Payment and billing information
• Communication preferences

2.2 Information We Collect Automatically

• Website usage data and analytics
• Cart abandonment patterns and customer behavior
• Technical information (IP address, browser type, device information)
• Performance metrics and recovery success rates

2.3 Customer Data (Your Customers)

When you use our platform, we may process your customers' data including:

• Shopping cart contents and abandonment data
• Email addresses for recovery campaigns
• Purchase history and preferences
• Interaction with recovery emails and campaigns

3. How We Use Your Information

• Provide and maintain our cart recovery services
• Analyze cart abandonment patterns and optimize recovery strategies
• Send personalized recovery campaigns to your customers
• Improve our AI algorithms and platform performance
• Process payments and manage your account
• Communicate with you about our services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your consent
• To comply with legal requirements
• With service providers who assist in our operations
• To protect our rights and prevent fraud
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized experiences
• Improve our services and algorithms

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: