Terms of Service

1. Acceptance of Terms

By accessing and using Level's cart recovery platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Level provides AI-powered cart recovery software that helps e-commerce businesses increase their revenue by approximately 20% using proprietary algorithms and AI models.

2. Description of Service

Level offers the following services:

• AI-powered cart abandonment recovery campaigns
• Personalized email and SMS recovery strategies
• Analytics and performance tracking
• Integration with e-commerce platforms
• Customer behavior analysis and insights
• Multi-channel recovery optimization

3. User Accounts and Registration

To access certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree not to use the Service to:

• Send spam, unsolicited emails, or violate anti-spam laws
• Harass, abuse, or harm others
• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for illegal or fraudulent purposes
• Reverse engineer or attempt to extract our proprietary algorithms

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for:

• Ensuring you have proper consent to use customer data
• Complying with applicable data protection laws
• Providing accurate customer information
• Respecting customer opt-out requests

6. Payment Terms

During the beta period, all features are available for free. After our public launch:

• We will offer a generous free tier
• Paid plans will be 20-30% lower than competition
• Payment is due upon subscription activation
• Prices may be updated with 30 days notice
• Refunds are handled on a case-by-case basis

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Level and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our proprietary algorithms and AI models are confidential and valuable trade secrets. You agree not to:

• Copy, modify, or distribute our proprietary technology
• Attempt to reverse engineer our algorithms
• Use our technology to build competing services
• Share access credentials with unauthorized users

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service disruptions
• Force majeure events

We will provide reasonable notice for scheduled maintenance and work to minimize service disruptions.

9. Limitation of Liability

To the maximum extent permitted by law, Level shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Service interruptions or downtime
• Third-party actions or content

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee:

• Specific revenue increases or recovery rates
• Uninterrupted or error-free service
• Compatibility with all e-commerce platforms
• Results from recovery campaigns

While our platform typically helps increase revenue by ~20%, results may vary based on your business, industry, and implementation.

11. Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your account immediately if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• You fail to pay applicable fees
• We discontinue the Service

Upon termination, your access to the Service will cease, and we may delete your account data in accordance with our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Level is incorporated, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of that jurisdiction.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: