How to Verify COD Orders Before Shipping: A Step-by-Step Guide

Shipping COD orders without verification is like playing roulette with your profit margins. Here's how to verify every order before it leaves your warehouse.

Why COD Verification Matters

Unverified COD orders lead to:

• Fake addresses
• Unreachable phone numbers
• Intentional order cancellations
• High return rates
• Lost shipping costs

The WhatsApp Verification Method

Step 1: Automatic Trigger

When a COD order is placed, your system automatically sends a WhatsApp message to the customer's phone number.

Step 2: Verification Code

The message includes a unique 6-digit verification code and asks the customer to confirm their order.

Step 3: Customer Confirmation

Customer replies with the code or clicks a confirmation link. This proves:

• Phone number is valid
• Customer is reachable
• Order is legitimate

Step 4: Ship or Cancel

• Confirmed: Order proceeds to shipping
• Not confirmed: Order is automatically cancelled after 24 hours

Implementation Options

Option 1: Manual Process

Send verification messages manually for high-value orders. Time-consuming but works for small volumes.

Option 2: Automated System

Use a tool like Level to automatically:

• Send verification messages
• Track responses
• Update order status
• Cancel unverified orders

Best Practices

1. Timing: Send verification within 5 minutes of order placement
2. Message clarity: Make instructions simple and clear
3. Deadline: Give customers 24 hours to verify
4. Follow-up: Send one reminder after 12 hours
5. Documentation: Keep records of verified vs unverified orders

Results You Can Expect

Stores using WhatsApp COD verification typically see:

• 30-40% reduction in fake orders
• 25% lower return rates
• Improved customer trust
• Better courier relationships

Start verifying your COD orders today and protect your bottom line.