Confirm COD orders on WhatsApp
WhatsApp order confirmation and COD order confirmation for Shopify stores. Verify intent with one-tap Confirm or Cancel before you ship — reduce fake orders and RTO.
Quick answer
Level is a Shopify app that sends a WhatsApp order confirmation after every COD checkout. The customer taps Confirm or Cancel — no OTP — and you only ship verified orders.
- Works with Shopify Cash on Delivery checkout
- One-tap Confirm/Cancel on WhatsApp (no codes to type)
- Orders tagged Verified, Pending, or Cancelled in Shopify
- 50 free verification messages per month
- Typical setup: under 10 minutes
What is COD order confirmation on WhatsApp?
COD order confirmation means verifying that the customer is real and reachable before you ship a Cash on Delivery order.
Level sends a WhatsApp order confirmation with one-tap Confirm or Cancel — no OTP, no codes to type.
How COD order confirmation works
1. Customer places a COD order
When checkout completes with Cash on Delivery, Level receives the order and phone number from Shopify automatically — no CSV export or manual copy-paste.
2. WhatsApp message with Confirm or Cancel
The customer gets a short WhatsApp message with their order summary and two buttons. They tap Confirm to verify or Cancel if they did not place the order. Reminders go out if they do not respond.
3. You ship verified orders only
The order is tagged Verified, Pending, or Cancelled in Level and Shopify. Many stores auto-cancel unverified COD orders after a reminder window so fake orders never reach the warehouse.
WhatsApp order confirmation for Shopify
Every COD order triggers an automatic WhatsApp order confirmation message. The customer sees their order details and taps Confirm or Cancel.
For prepaid orders, Level can send order confirmation and thank-you messages on WhatsApp — where open rates beat email and SMS.
- Instant WhatsApp order confirmation after checkout
- One-tap Confirm/Cancel — no OTP required
- Automatic reminders for unconfirmed COD orders
- Order status synced and tagged in Shopify
WhatsApp one-tap vs manual calls vs OTP codes
Most merchants searching for COD verification want fewer fake orders without slowing fulfillment. Here is how common approaches compare.
| Manual phone calls | OTP / code apps | Level (WhatsApp one-tap) | |
|---|---|---|---|
| Customer effort | Answer a call | Find and type a 4–6 digit code | One tap on WhatsApp |
| Scales with order volume | Poor — needs staff time | Moderate | Automatic after install |
| Catches fake / wrong numbers | Sometimes | Often | Often — unreachable numbers never confirm |
| Typical setup time | Immediate but manual forever | Hours to days | Under 10 minutes on Shopify |
| Starting cost | Staff time per order | SMS fees + app subscription | 50 free messages/month, then from $4.99/mo |
What the customer sees
One-tap Confirm or Cancel on WhatsApp. No OTP, no typing — just one tap.
What you see in Level
Every COD order: Verified, Pending, or Cancelled. Syncs with Shopify.
Why use Level for COD order confirmation?
- WhatsApp order confirmation with one-tap Confirm/Cancel
- 50 free verification messages per month
- Auto-tag orders in Shopify (Verified, Pending, Cancelled)
- Reminders and optional auto-cancel for unverified orders
- Connect your own WhatsApp on Pro for unlimited messages
- Simple pricing: $4.99 and $9.99/month plans
Pricing for COD order confirmation
- Free — 50 WhatsApp verification messages per month on Level's shared number
- Starter — $4.99/month + pay per delivered message on the shared number
- Pro — $9.99/month, connect your own WhatsApp for unlimited sends from Level
No credit card required to start. Install from the Shopify App Store and send your first verification in minutes.
View full pricing →COD order confirmation FAQ
Learn more
Start COD order confirmation on WhatsApp
50 free verification messages. No credit card required. Install Level on Shopify and go live in minutes.
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